Promotional Merchandise: Frequently Asked Questions Part. 2

 This week we continue where we left off as we look to answer your most frequently asked questions.

Q. What is a PDF or EPS file?

A. Our factories generally need what is known as “EPS artwork” to work from. These can be created in either Photoshop or Illustrator. Don’t worry if you don’t know what an EPS file is, just send us what you have; be it a paper picture, an email image, or an actual sample and we will quote you for producing the artwork in the correct format.   

Examples of artwork formats

Q. What is a pro-forma invoice?

A. A pro-forma invoice will be provided upon your first order. This needs to be settled before we can order any stock or progress with the order. Once your proof of payment has been received, we will continue with the order. A pro-forma invoice is not a VAT receipt.  

Q. What is a screen charge?

A. This is a cost for making the tool to print the ordered items with your artwork/design. As the printable areas are different per product, a screen charge is usually applicable for each different item ordered. Screen charges are sometimes referred to as set up charges or origination costs. 

Q. What is a disc charge?

A. This is the cost for making the embroidery disc (sometimes referred to as a tape) that is then used in the machine to embroider your artwork onto the products Disc charges are sometimes referred to as set up charges or origination charges. 

Q: What is a die charge?

A.  This is the cost of striking a bespoke die for your particular design.  Dies are generally used in the production of enamel badges, medals and gold blocked products such as folders and bookmarks. Die charges are sometimes referred to as set up charges or origination costs. 

Q. What is an imprint colour?

A. This is the colour that you would like your artwork printed in on the items you have ordered.  Consideration needs to be given to the contrast between the item and the print colour. For example, printing yellow onto white doesn’t usually given sufficient contrast (we are happy to offer you advice to help in your decision). 

A selection of standard imprint colours

Q.  Can I open an account with Shout?

A. You will be required to pay by pro-forma invoice for your first order. After this you can open a 30 day account with Shout, subject to credit rating.    

Q. When will my goods be delivered? 

A. We will confirm the delivery date once you have approved the artwork proof. If there are any changes to the date we will keep you informed. If you require the goods for a specific date please let us know at the time of ordering so we can ensure delivery can be made on time. 

Wrapping Up

So there you have it, all of your most frequently asked questions have now been solved. If you have any further questions you wish to discuss, please call a member of our dedicated team today on 0203 303 0673 or e-mail us via –