Q. When will my goods be delivered?

A. We will confirm the delivery date once you have approved the artwork proof. If there are any changes to the date we will keep you informed. If you require the goods for a specific date please let us know at the time of ordering so we can ensure delivery can be made on time.


Q. What is a PDF or EPS file?

A. Our factories generally need what is known as “EPS artwork” to work from.  These can be created in either Photoshop or Illustrator.  Don’t worry if you don’t know what an EPS file is, just send us what you have; be it a paper picture, an email image or an actual sample and we will quote you for producing the artwork in the correct format. 


Q. What is a pro-forma invoice?

A. a pro-forma invoice will be provided upon your first order. This needs to be settled before we can order any stock or progress with the order. Once your proof of payment has been received, we will continue with the order. A pro-forma invoice is not a VAT receipt.


Q.  Can I open an account with Shout?

A. You will be required to pay by pro-forma invoice for your first order. After this you can open a 30 day account with Shout. Subject to credit rating.


Q. What is a screen charge?

A. This is a cost for making the tool to print the ordered items with your artwork/design. As the printable areas are different per product, a screen charge is usually applicable for each different item ordered.

Screen charges are sometimes referred to as set up charges or origination costs.


Q. What is a disc charge?

A. This is the cost for making the embroidery disc (sometimes referred to as a tape) that is then used in the machine to embroider your artwork onto the products

Disc charges are sometimes referred to as set up charges or origination charges.


Q: What is a die charge?

A.  This is the cost of striking a bespoke die for your particular design. 

Dies are generally used in the production of enamel badges, medals and gold blocked products such as folders and bookmarks.

Die charges are sometimes referred to as set up charges or origination costs.


Q. What is an imprint colour?

A. This is the colour that you would like your artwork printed in on the items you have ordered.  Consideration needs to be given to the contrast between the item and the print colour.  For example, printing yellow onto white doesn’t usually give sufficient contrast (we are happy to offer you advice to help in your decision).


Q. What is an artwork proof?

A. We always email you a PDF visual before we print any order and do not proceed until you are 100% happy with the proof. Standard proofs with vector artwork or text take approx. 2 working days, other files may take a little longer.


Q. Can I make changes to my artwork once I have approved the proof?

A. Once the artwork proof is approved it is difficult to make changes. If the order has progressed to the printing sage then you will not be able to make any changes.

If the order has not yet progressed to the printing stage you may be able to make changes but there will be an extra charge to do so.

If your order is required for a specific date changes may not be possible due to production times.


Q. Can I cancel my order?

A. If the order has not yet reached the printing stage then you can cancel the order. There will be a cancelation fee; this will depend on how far the order has progressed.


Q. What’s the difference between a visual and artwork?

A. A visual is a mock-up of how your logo will look on an item. It is not an official document and will not contain any details (print colours, size, etc.)

A proof is the official document that needs to be approved so the order can progress to the printing stage. This document will include detail such as print area, print size, and print colour


Q. Do I pay for the visual?

A. The first visual is free of charge. If lots of changes are required then the designer may charge for further visuals.


Q. What is a pre-production proof?

A. A pre-production proof, which is an actual sample of the item you are ordering with your imprint, is available for most products. This is recommended when time allows. Upon approval of the pre-production proof, your items will be manufactured with standard production time.


Q. What is a pantone colour?

A.  Pantone colours are a colour system of over 1200 standard colours developed by Pantone, Inc.  They are recognised and used by printers throughout the World.  Pantone colours can be categorised as either Uncoated (U) or Coated (C).  Pantones are used when printing items.  When personalising in other ways, such as embroidery, pantone numbers are not necessary available in threads but provide a good basis for colour matching.


Order process


Once you are happy with the quote detailing the product, print requirements, price, quantity etc. you are ready to place your order.


Please confirm your order in writing, providing any Purchase Order numbers, delivery addresses and instructions. We will send you an order acknowledgement to check the order details are correct.

We will require your artwork to be supplied in an editable high resolution EPS or PDF file.

We will send you a pro-forma invoice which will need to be paid in full before we can order the stock.

When we receive your payment we will order the stock and provide an artwork proof for you to approve (This can take a couple of days to draw up).

Once you have checked the artwork proof thoroughly and are happy for us to proceed with printing we will confirm the delivery date.

We will keep you informed of changes, if any, to the delivery date.